jilibat Privacy Policy
Your privacy matters to us. This Privacy Policy explains in plain terms how jilibat collects, uses, stores, and safeguards the personal information of players in Bangladesh — and what rights you have over your own data.
How jilibat Protects Your Data
These cards highlight the core pillars of jilibat's approach to data protection. They are a summary only — the full policy below governs how your personal information is handled on the jilibat platform.
End-to-End Encryption
All data transmitted between your device and jilibat is protected by 256-bit SSL/TLS encryption. This applies to account login, payment transactions via bKash, Nagad, and Rocket, and all personal data submissions — ensuring your information stays private in transit.
Minimal Data Collection
jilibat collects only the personal data that is necessary to provide the platform's services, fulfil regulatory obligations, and maintain account security. We do not collect data beyond what is needed for these purposes, and we do not sell player data to third-party marketers.
Controlled Third-Party Access
jilibat shares data with third parties only where strictly necessary — such as payment processors (bKash, Nagad), identity verification providers, and licensed game studios. All third-party partners are bound by strict confidentiality agreements and are prohibited from using your data for their own purposes.
Defined Retention Periods
jilibat does not hold personal data indefinitely. Account data is retained for as long as your account remains active and for a defined period thereafter to meet regulatory and anti-fraud requirements. Once the retention period lapses, data is securely deleted or anonymised.
Your Rights, Respected
You have the right to access, correct, and request deletion of the personal data jilibat holds about you. You may also object to certain types of data processing or request that your data be provided to you in a portable format. jilibat will respond to all valid data requests within 30 days.
Transparent Cookie Use
jilibat uses cookies and similar tracking technologies strictly for platform functionality, session management, and aggregate analytics. We do not deploy third-party advertising cookies or behavioural tracking pixels that share your data with ad networks without your knowledge.
1. Information We Collect
When you register for and use a jilibat account, we collect personal information across several categories. The specific data points collected depend on the services you use and the level of verification required. Below is a comprehensive overview of the categories of personal data jilibat collects and the circumstances in which that collection occurs.
| Data Category | Specific Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, National Identity Card (NID) number, passport number | Account registration; KYC verification |
| Contact Data | Email address, mobile number (Bangladeshi +880), city of residence (Dhaka, Chittagong, Sylhet, etc.) | Account registration; account updates |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, Visa / Mastercard details (last 4 digits only), deposit and withdrawal history | First deposit; payment processing; KYC verification |
| Transaction Data | Deposit amounts in BDT (৳), withdrawal requests, bonus claims, bet history, game session records | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, device fingerprint, time zone (Bangladesh Standard Time, UTC+6) | Every platform session |
| Usage Data | Pages visited, games played, session duration, click patterns, search queries within the platform | Every platform session |
| Communications Data | Live chat transcripts, support emails, complaint submissions | When contacting jilibat support |
| Verification Documents | Scanned NID, passport photo, utility bills, bank statements submitted for KYC | KYC verification; withdrawal processing |
Sensitive Data: jilibat does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is included in documents submitted for KYC purposes, it will be processed solely to the extent necessary for identity verification and will not be used for any other purpose.
2. How We Use Your Data
jilibat processes your personal data only where there is a lawful basis for doing so. The primary lawful bases we rely on are: (a) performance of a contract — processing necessary to provide the jilibat gaming and betting services you have signed up for; (b) legal obligation — processing required to comply with anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations; and (c) legitimate interests — processing that serves a genuine business purpose without overriding your privacy rights.
The table below sets out the specific purposes for which jilibat uses your personal data and the lawful basis applicable to each purpose.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Creating and managing your player account | Identity, Contact | Contract performance |
| Processing deposits and withdrawals in BDT | Financial, Transaction | Contract performance |
| Age verification and identity verification (KYC) | Identity, Verification Documents | Legal obligation |
| Detecting and preventing fraud, money laundering, and account abuse | Technical, Transaction, Financial | Legal obligation; Legitimate interests |
| Delivering customer support via live chat and email | Contact, Communications | Contract performance |
| Sending account notifications (deposit confirmations, withdrawal updates, security alerts) | Contact, Transaction | Contract performance |
| Sending promotional communications about bonuses and offers (where you have opted in) | Contact, Usage | Consent |
| Enforcing responsible gaming tools (deposit limits, self-exclusion, reality checks) | Identity, Transaction, Usage | Legal obligation; Legitimate interests |
| Improving platform performance and user experience through analytics | Technical, Usage | Legitimate interests |
| Complying with legal requests from competent authorities | All categories as required | Legal obligation |
Marketing Communications: jilibat will only send you promotional emails or SMS messages relating to bonuses, new game launches, or seasonal offers (such as Eid promotions or BPL cricket specials) if you have actively opted in to receive marketing communications during registration or through your account preferences. You may withdraw your marketing consent at any time by updating your account settings or by contacting support at [email protected]. Withdrawal of marketing consent will not affect the lawfulness of processing that occurred prior to your withdrawal.
3. Data Sharing & Third Parties
jilibat does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only with the categories of recipients described below, and only to the extent strictly necessary for the stated purpose.
Payment Processors: To process your deposits and withdrawals in BDT, jilibat shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, SureCash, and card processing networks (Visa, Mastercard). These providers operate under their own privacy policies and are subject to Bangladeshi financial services regulations. jilibat does not store full card numbers — only the last four digits are retained for reference.
Game Studio Providers: Live dealer games and certain RNG titles on jilibat are provided by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. When you play a live dealer game, limited session and account reference data is shared with the relevant studio to enable game delivery and fair play verification. Game providers do not receive your full identity or financial data.
Identity Verification Services: To fulfil our KYC obligations, jilibat may use third-party identity verification technology providers to cross-reference submitted documents against official databases. These providers are contracted data processors who act solely on jilibat's instructions and are prohibited from retaining or using your documents beyond the scope of the verification task.
Legal & Regulatory Authorities: jilibat may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in response to a lawful request, court order, or regulatory requirement. Where permitted by law, jilibat will notify you of such a disclosure. jilibat does not voluntarily disclose player data to any government body beyond what is legally required.
International Data Transfers: Some of jilibat's technology and game studio partners operate servers located outside Bangladesh. Where personal data is transferred internationally, jilibat ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a standard of protection equivalent to that applied within Bangladesh. By using the jilibat platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh for the limited purposes described in this section.
4. Cookies & Tracking Technologies
jilibat uses cookies — small text files stored on your device — and similar technologies (such as local storage and session tokens) to ensure the platform functions correctly, to maintain your login session, and to gather aggregate analytics data that helps us improve the jilibat experience for players across Dhaka, Chittagong, Sylhet, and across Bangladesh.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, anti-fraud checks, load balancing | No — these are essential for the platform to function |
| Functional | Remembering your language preference (English), your preferred game category, and display settings | Yes — disabling may affect your experience |
| Analytics | Aggregate, anonymised data on page visits, session durations, and feature usage — used to improve platform performance | Yes — via account settings |
| Responsible Gaming | Tracking session time for reality-check notifications and self-exclusion enforcement | No — required for player protection obligations |
jilibat does not use third-party advertising cookies, behavioural retargeting pixels, or social media tracking scripts that share your browsing behaviour with external ad networks. You can manage your cookie preferences for non-essential cookies through your jilibat account settings. Please note that disabling strictly necessary cookies will prevent you from logging into and using the jilibat platform, as these cookies are technically required for core functionality.
Most web browsers also allow you to manage cookies at the browser level — you can typically find these settings in your browser's "Privacy" or "Settings" menu. For mobile players in Bangladesh using bKash or Nagad apps alongside the jilibat platform, please note that cookie settings in your browser do not affect data processed directly within those third-party apps.
5. Data Security & Retention
jilibat implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly to reflect current best practices in data security.
Key security measures applied to jilibat player data include:
- 256-bit SSL/TLS encryption on all data in transit between your device and jilibat's servers.
- Data encryption at rest for all sensitive personal and financial data stored in jilibat's databases.
- Role-based access controls ensuring that jilibat staff can access only the data necessary for their specific job functions.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
- Two-factor authentication (2FA) options for player accounts to reduce the risk of unauthorised access.
- Automated anomaly detection to identify and respond to suspicious login attempts or unusual account activity in real time.
Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that poses a significant risk to your rights and freedoms, jilibat will notify affected players and relevant authorities in accordance with applicable data protection requirements, as promptly as practicable.
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC verification documents | Duration of account + 5 years after closure |
| Transaction records (deposits, withdrawals, bets) | 7 years from transaction date |
| Live chat and support communications | 3 years from last interaction |
| Technical / session logs | 12 months on a rolling basis |
| Self-exclusion records | Indefinitely (responsible gaming obligation) |
| Marketing consent records | Until consent is withdrawn + 3 years |
After the applicable retention period, personal data is securely deleted or irreversibly anonymised in a manner that prevents re-identification. Anonymised aggregate data (e.g., platform usage statistics) may be retained indefinitely for analytical purposes.
6. Your Privacy Rights
As a jilibat player, you have a number of rights in relation to the personal data we hold about you. jilibat is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact the jilibat data team at [email protected] with a clear description of your request. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days.
Right of Access
You have the right to request a copy of the personal data jilibat holds about you. This is sometimes called a Subject Access Request (SAR). We will provide your data in a structured, readable format within 30 days of verifying your identity.
Right to Rectification
If any personal data jilibat holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic contact details directly in your account profile, or contact support for changes to verified identity data.
Right to Erasure
You may request that jilibat delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Please note that erasure requests may be declined where retention is required by law (e.g., AML record-keeping obligations).
Right to Restrict Processing
In certain circumstances — such as where you contest the accuracy of data we hold or where processing is unlawful but you do not wish your data to be deleted — you may request that jilibat restrict the processing of your personal data while the matter is resolved.
Right to Data Portability
Where jilibat processes your data on the basis of your consent or contract performance, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format so that it can be transferred to another service if you choose.
Right to Object
You have the right to object to jilibat processing your personal data where that processing is based on our legitimate interests. You also have an absolute right to object to your data being used for direct marketing purposes at any time, with no need to provide a reason.
Right Regarding Automated Decisions
Where jilibat makes decisions that significantly affect you — such as account suspension decisions based on automated fraud detection — you have the right to request human review of that decision and to contest the outcome if you believe it was reached in error.
Right to Withdraw Consent
Where jilibat's processing of your data is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to your withdrawal.
7. Children's Privacy
The jilibat platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts. If jilibat becomes aware — through age verification, parental notification, or any other means — that a player is under 18 years of age, the account will be immediately suspended and all personal data associated with that account will be deleted as promptly as possible, subject to any legal retention obligations that may apply.
If you are a parent or guardian and believe that a minor in your care has registered an account on jilibat, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act swiftly on any such report. We also strongly encourage parents and guardians to make use of parental control tools available via internet service providers and device manufacturers to prevent minors from accessing online gambling platforms.
For further guidance on responsible gaming and tools available to protect vulnerable individuals, please visit our dedicated Responsible Gaming page.
18+ Strict Policy: jilibat operates a zero-tolerance policy on underage gambling and underage data collection. All accounts are subject to age verification, and accounts suspected of being held by individuals under 18 will be suspended without notice pending investigation. No data belonging to a minor will be retained beyond the minimum period required to close the account and fulfil any legal reporting obligations.
8. Policy Updates & Contact
jilibat reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. The effective date at the top of this policy indicates when it was last revised. Where updates are material — meaning they significantly change how we collect, use, or share your personal data — we will notify registered players via email and/or a prominent in-platform notice at least 14 days before the changes take effect.
Continued use of the jilibat platform after a Privacy Policy update takes effect constitutes your acceptance of the revised policy. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting support.
If you have any questions, concerns, or requests relating to this Privacy Policy or jilibat's handling of your personal data, please contact the jilibat data protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
Data Protection Contact:
Email: [email protected]
Subject line: "Privacy Policy Enquiry" or "Data Subject Request"
Response time: Within 5 business days for acknowledgement; full response within 30 calendar days
Operating hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Ready to Play Safely at jilibat?
Now that you understand how jilibat protects your data, explore our game library, read our FAQ for quick answers, or visit our Responsible Gaming page for tools that help you stay in control.